Ok hopefully this will cover any queries you have if not please feel free to send me an email with any questions

ME: A Background

My name is Becky Fairclough and I live in leafy Surrey, UK with my partner and our three kitties. Previously a database "geek", I am a glass-a-holic and love to play with any type of glass, although my main passion is hot glass as i really enjoy working with the glass in such an immediate "alive" way. I graduated in 2009 with a BA hons 3DD Glass. If you would like to see some of my work from uni I have set up a gallery.

Lampworking I discovered as an accessible way to play with glass and became hooked by it :-) . I have been lucky enough to have been on a couple of bead making courses run by Diana East and to be part of a neon glass masterclass run by Wayne Strattman as part of the International Festival of Glass and to have taken classes with Sarah Hornick, Julie Anne Denton and Claudia Trimbur Pagel.

GLASS

I use Effetre, Vetrofond, and Lauscha glasses as well as some of the reactive glasses from Double Helix glass in my beads. Just occasionally you might see some borosilicate beads sneaking in too :)

GLASS BEADS

I have my own studio at my home where I make all my beads. All my beads are put into an electronically controlled kiln as soon as they are finished being worked in the flame and annealed to remove any stresses that may have occurred whilst they were being created they are then cooled slowly to keep them stress free. Once the beads come out of the kiln they are all thoroughly cleaned to remove any traces of the bead release used in the making process.

I am a member of the Self Representing Artists organisation

JEWELLERY

My jewellery is designed and handcrafted by me, I have been jewellery making with precious metals for around 10 years now. I currently use sterling silver and enjoy working with both wire and sheet. I sometimes include sterling silver beads, semi precious stones or Swarovski crystals in my designs as well as my own handcrafted lampworked glass beads. All Jewellery comes gift boxed.

POSTAGE & PACKAGING

Postage for orders upto £50 is £2. These are sent first class with Royal Mail , a proof of posting is obtained for every item and this is insured upto £36. Postage for orders over £50 is £7 these will be sent Special Delivery - guaranteed next day delivery and insured upto £500. All beads are gift wrapped and bubble wrapped. Jewellery is gift boxed.

SHIPPING

I try to post all orders out within 24 hours of them being paid for, however there are occasions this doesn't happen such as weekends when orders sometimes may not be put in the post until Monday morning. I do go away sometimes on courses or have other reasons for a delay and as far as possible these will be clearly marked on the home page if the are going to affect orders being posted.

Orders for outside the UK

I am happy to ship orders anywhere in the world. Payment is by paypal which will do the currency conversion to your own currency for you so that the payment comes through to me in pounds. Shipping is the same price as for the UK - £2.00 this does not include any insurance outside the UK, if you want insurance please send me an email with your details and I will let you know how much it will be.

RETURNS

I want you to be delighted with your order. I love creating beads and jewellery and stringently quality check everything before I send it to its new home. I try to take good quality pictures that show clearly designs and colours. If when it arrives you are not happy with your purchase please email me immediately to discuss options to rectify the situation.

If despite all my packaging your goodies arrive damaged please email me immediately to let me know. I will ask you to return it to me and I will either refund the cost of the beads or jewellery on receipt of the originals, or if you prefer I will remake them for you and send them to you (Please note that any replacements may not be 100% exact copies as all items are handmade).

MAILING LIST

Yes I do have a mailing list, if you email me I will add you to the list. I send out an email when I add new items to the shop, for special sales and site updates so you wont be inundated with emails, on average i send out 3 to 5 emails a month.